Are you thinking to scale your restaurant business? Then you should definitely start with Food Delivery App Development. On-demand food delivery apps are making it very simple for people to order food from the comforts of their home, completely hassle-free. In this article, we will dive deep into understanding, How food delivery apps work, what are the types of food delivery apps and how much does it cost to develop a food delivery app.
New trends of technology and innovation clearly depict, the upcoming restaurants will be people’s smartphones.
Table of content
- Types of Food Delivery Apps
- How does an On-Demand Food Delivery App work?
- The complete package of the On-demand Food Delivery app
- Features of different modules of Food Delivery App – User, Restaurant, and Rider Panel / Driver App
- Technology Stack for Food Delivery App
- Techniques to succeed in On-Demand Food Delivery App business regardless of competition
- Cost of developing an on-demand food delivery app
Types of Food Delivery Mobile Apps
Single Restaurant Food Delivery App
As the name suggests, this type of Food Delivery App will be built for a single restaurant. It will facilitate a single restaurant.
Single Restaurant Food App Model –
Here the food delivery app works as a complete online menu that users can order from the comforts of their home but from a particular restaurant. The menu and catalog inside the app will be uploaded by the restaurant admin.
In this model, it is open if the rider app i.e. the delivery executives app is to be developed or not. Because since it is the only restaurant, then the deliveries could be managed very easily. You can save on the development costs here.
Multi-Vendor Food Delivery App
All the popular food delivery apps like Zomato, Swiggy, Grubhub, Uber Eats are working on this model. In this category of on-demand food delivery apps, there are multiple restaurants. The app works as a platform to connect the users with their favorite dishes that are sourced from multiple restaurants.
Multiple Restaurant Food Delivery App Model –
The total tech products that are there in this model are:-
- User App
- Restaurant Panel
- Driver App
- Admin Panel
Let’s understand each product –
It’s a platform through which users will be navigating to all the dishes, catalog and finally ordering their favorite food.
Normally we create an on-demand Android and iOS App for users since it’s best if the orders are generated through the app. Through the app, various offers and promotions could be sent to the users for re-orders.
In On-Demand Food Applications, the restaurant panel contributes to an important part of the game. This is a platform through which restaurant owners will be notified of the new orders generated.
For example, if any restaurant “X” gets a new order from a customer, how the restaurant will be notified? Yes, through this panel only.
Now the Restaurant panel can be developed as Mobile App or A Web-Based Application running in browsers or Both.
Restaurant Panel = Order Fulfillment System
The new order is generated, the Restaurant is notified, Now comes the turn of Drivers to deliver the order from the restaurant to the respective customer.
The Flow of Driver App –
The restaurant panel has various status buttons such as:-
- Order Accepted
- Preparing Order
- Ready Order
- Driver Pickup
On each status update from the restaurant app, the customer will be notified immediately. Now as soon as the restaurant clicks “Order Ready”, The system automatically finds the nearest driver and displays this job in the driver’s app. Once the driver accepts, the driver details are forwarded to the restaurant as well as the customer.
Thus a driver app is necessary to fulfill the orders from the restaurant to the customer’s place.
“God’s eye view to all the operations going on in and out”
Here comes the final product i.e. the administrator panel. All the activities that are going around in your entire food delivery business, you can manage everything from here.
All the activities such as managing invoicing of restaurants, payments of drivers, rolling out new notifications for customers, order history, chat support, etc. can be managed from the admin panel alone.
How Does an On-Demand Food Delivery App Work?
Let’s see the complete flow of working of an on-demand food delivery app stepwise from a user’s perspective:-
- App asks for location access and displays all the restaurants nearby user.
- The user then navigates to the menu, cuisines, catalogs and selects their favorite dishes. There can be multiple dishes in a single order.
- The user confirms the order by paying online or COD.
- The respective restaurant is notified of the order.
- The restaurant accepts the order. Immediately customer is notified.
- The system assigns a delivery executive.
- Order Delivered to the customer
The entire process starts from customer ordering and then ends when the order is delivered to the customer. From the total order value, app owners get a share and the restaurant gets a share.
The complete package of the On-demand Food Delivery App
The complete package of on-demand food delivery apps comprises of –
- User App / Customer App:- This is through which customers order food.
- Restaurant Panel:- This is through which the restaurant is notified of the new orders.
- Driver App:- Through the driver’s app, orders are fulfilled to the customer’s location.
- Admin Panel:- Admin is the administrator or the app owner. The admin needs to track all the operations that are going on in the system. This is done through the admin panel.
Thus the complete package comprises of the above key products.
Features of User’s App in Food Delivery Model
Let’s see the features that are there in the user panel of the application –
1. Registration & Login
User installs the app from Google Play Store and Apple App Store, now they will be required to register themselves in the system. We could ask for various parameters at the time of registration such as Name, Email, Phone Number, Address, etc.
Repeat users will be login inside the application. They can do login via entering their phone number/email and password.
New Trend of Login Functionality:- Instead of a password, now modern apps use an OTP to log in the user inside. This is so because most users reported whenever they log in, they mostly forget their password which ultimately leads to an unpleasant experience. With the use of OTP, users need not have to enter the password.
2. Location Selection
Users need to select the location where they will be ordering food from. This location selection is very important as the app will suggest nearby restaurants, orders serviceable or not, only by taking account of this location.
3. Dashboard Screen:- It’s the main screen the user interacts with upfront. There can be various several combinations for the dashboard screen. We can show the offers at the top as a banner, display nearby restaurants, recommended dishes and cuisines, etc.
This screen is the heart of the entire food delivery application.
Yet another important screen in any food delivery app is the menu screen. Users will see the list of cuisines with their details along with images and various other data amounts to the particular items. Customers can create a customized menu for themselves.
5. Offers & Discount
Before making payments, the customer is tempted to use the offers. If there is some offer or a discount coupon, the customer really feels their order value is good.
When the On-Demand Food Delivery Apps was introduced, there were a very little fraction of customers who would like to make online payments. The old customer preferred cash on delivery. But the new customers and also due to rising in the increase of online payments, customers are now more stretched towards online payments.
Thus it makes very important to integrate payment gateways in the apps for smooth checkout.
7. Track Drivers
Customer loves to see where the current position of their orders is. Yes, the customer wants to track their orders. With this feature, customers can track what is the current location of their drivers is. Customers will see their orders approaching them in real-time.
Customers can rate restaurants about the quality of the food and various other standards.
Customers can provide their feedback to the restaurant.
Customers can search their favorite restaurants, favorite dishes, cuisines, and a lot more.
11. Chat Support
There is an in-built chat support system for users so that they can raise their concerns and fixed quickly.
Customers can receive notifications about all the new stuff. The notification could be rolled out automatically or manually by the admin.
Features of Restaurant Panel in Food Delivery Model
The restaurant panel refers to the solution provided to the partner restaurants so that they can be notified of the new orders, prepare, and finally fulfill them. The restaurant panel could be a mobile app or a web panel or both.
Let’s see the features that should be there in the restaurant panel –
1. Accept and Reject Orders
Time plays a very significant key role in each and every type of on-demand application whether it is On-Demand Food Delivery App or it is On-Demand Taxi App or anything. If the order will reach the customer on time, the app will win else fail.
“Who determines the success of the product? It’s The Users and Customers”
As soon as the order is placed with any restaurant, the Order appears on the dashboard with the option of Accept Order and Reject Order.
2. Earnings Screen
The restaurant panel displays all the earnings and commission of the restaurant.
3. Dashboard Screen
This screen displays all the new or un-fulfilled orders.
4. Restaurant Profile
Managing all the details of the restaurant such as the menu catalog, restaurant operational hours, restaurant images, name, and everything. The details which a restaurant owner updates from here are reflected in the user’s app while they are searching for the restaurants.
Once the restaurant owners receive their pending amounts from the app owners, they get deposited in a wallet in the app. Now it’s up to the restaurant when they want to redeem the amount in their own bank accounts.
Features of Driver Panel in Food Delivery Model
It completely depends on the number of orders you expect to fulfill in a day and the category of the food delivery application. We always advise our clients to think smartly and save money. If the app is a single restaurant app, then you need no driver’s app as the total number of fulfilling orders will be less and the restaurant can easily manage deliveries.
But if it’s a multi-vendor restaurant, then you would definitely require a driver app to get the operations going properly because, with a driver app, execution is automated.
Let’s see the features of the driver panel in on-demand food delivery apps –
1. Become a Driver
App has a section where if any person wants to become a driver, they can apply. The application will reach the app owners and then they will figure out the best way to examine, analyze, and onboard them in the system.
We always guide our clients to make this onboarding process smooth as well as strong enough so that there are no cases of fraud.
Once the driver is approved and onboarded in the system, they receive a driver id and password to login into the system and start receiving orders.
3. Accept/Reject Orders
Whenever the driver receives a new order, they always have the option of accepting or rejecting the order.
There are various logics of driver allocation. Both the scenarios i.e. distance of drivers from the restaurant for the pickup as well distance of drivers from the restaurant are considered while selecting the best driver for the delivery. We at BrainBox Apps, like to work in the “Batching and Matching Technique Algorithm” where we code it in a way such that the app blindly not allocates the order to the nearest drivers, instead judges all the scenarios fastly and then decide the best driver for any order so that time as well as the total distance is optimized.
4. Order Delivery
Once the order is accepted by the driver, the app shows the restaurant details and the customer’s address details. The driver can use Google Maps Navigation to reach the customer’s place.
5. In-App Chat & Call
With the in-app chat as well as the calling feature, drivers and customers can communicate with each other effectively.
6. Feedback & Ratings
We remember when we develop a food delivery app for one of our clients, for every 5-star rating a driver receives for their fulfilled order by the customer, they offered the driver some cash incentive. This created a healthy ecosystem across all the operations and proved to be a key factor in their business growth.
Technology Stack for Food Delivery Mobile App
Here is a glimpse of all the technologies that are involved in On-Demand Food Delivery Mobile App Development –
Latest Mobile App Development Technologies in Food App Development –
Android – Java, Kotlin, XML
iOS – Swift, Objective – C
Backend and Database – MongoDB, NodeJS, Sockets
Web Frontend – ReactJS, Angular, Bootstrap, Angular, HTML, CSS
Payments – PayPal, Netbanking, Stripe, EWallets
Location Services – Google Maps APIs, MapKit
Cloud – AWS, Google Cloud, Any Reliable Third Party Provider
Techniques to succeed in On-Demand Food Delivery App business regardless of competition
Comparison of Uber Eats and Grubhub over the past year
Here are a few techniques we think to succeed despite the competition –
Focus on an exclusive cuisine
Try thinking about some stuff that is not selling right now on these platforms such as Grubhub, Zomato, Uber Eats, etc. If you find out even a single dish or cuisine, then we will help you develop a niche on-demand food delivery app, and later we will move on to all the dishes and cuisines.
Users will order that food from your app quickly which they can’t order from any other place.
When it comes to app success, the first thing that each of the experts will guide you is take care of the Users. Make sure the app is easy to use, good UI/UX design, and fewer clicks to reach the goal.
Over – Filling
Being in the mobile app development industry for years, we have found out that when something is over-filled and over-crowded, no-one likes it.
Consider taking a bus that is filled with passengers, It’s the same experience by the users when they use such an app. The app should be minimal, the dashboard should be light and display all the important features.
Don’t randomly go out and search for drivers to register in the system. Instead partner with a delivery provider, in the beginning, to serve users better. Later, you will start getting requests from random people to be associated with you in your system as a delivery driver.
Cost of developing an on-demand food delivery app like Zomato, Uber Eats, Grubhub
Well here comes the most awaited part, the food delivery app development cost depends significantly on the features and functionalities that you want to implement in your app. It also depends on the developers you choose for the food app development. However, to give an approximate value, the cost of simple food delivery app development in India may cost around $12,000 – $20,000, whereas a more advanced solution may go beyond $30,000.
To provide a more latest hourly estimate of costs –
U.S. Developers: $50 to $300 per hour
UK and Western Europe Side Developer: $35 to $170 per hour
Indian Developers: $15 to $80 per hour
Mail us the feature document and any scope of work you have at “[email protected]” we will send you back the quotation in few hours only.
It’s very much important to advance with the recent growth trends in technology. After the Covid Pandemic, the dine-in restaurants have faced a lot of challenges. The ones who have the systems up and running with technology such as mobile applications, websites, won over the rest. On-Demand Food Delivery Apps are growing at a very fast pace and customers are enjoying their food delivered to their home hassle-free.
We are BrainBox Apps, We all are passionate when it comes to Mobile Application Development. If you are looking for a young, talented, capable, and efficient team to convert your imagination to reality, We will be super happy to help you and work with you.
Mail us at “[email protected]” or Click Here to fill out the contact form to reach us.
Also if you have any questions you want experts advice on, please do not hesitate to get in touch with us.